It is your preference and makes no difference whether you make your report through the website or by phone. The call center agents will follow the same steps for filing a report that you would go through on the website, and either way, your concern will be received confidentially, anonymously (if you choose), and routed to only specific individuals within the organization and our outside legal counsel who are responsible for evaluating the information you provided.
Convercent is an organization dedicated to building best in class ethics and compliance solutions. It allows employees to share concerns or incidents, while easily maintaining anonymity, fostering an atmosphere where every voice is heard.
Your incident report is NOT automatically sent to law enforcement. Only if your organization feels law enforcement should receive a copy, or if the law requires it, will your incident report be submitted to the police.
In all instances, every effort will be made to ensure that information relating to a reported incident is kept confidential and communicated on a need-to-know basis only. Below are the different levels of anonymity you may select:
Remain completely anonymous: You will not reveal your name or contact information. Your identity is completely protected on the incident report.
Remain anonymous toward your organization: You are comfortable revealing your name and contact information to Convercent, but not to your organization. Convercent may contact you confidentially to gather additional information about the report yet will not reveal your identity at any time to your organization.
Share my name and information: You do not care about anonymity. You choose to reveal your name and identity to both your organization and to Convercent.
All reports submitted are routed to only specific individuals within your organization and outside legal counsel who are responsible for reviewing and evaluating the specific category of information that you provided. Each of these recipients has vast experience in reviewing matters and conducting investigations in a thorough, impartial, and confidential manner.
Retaliation against anyone for reporting or participating in the investigation of any complaint is prohibited. Anyone found to have engaged in retaliation is subject to disciplinary action. If at any time you believe you have been subject to retaliation for raising a concern or for participating in the investigation of a concern raised, please immediately report it so it can be properly investigated.
You'll be able to create a personal password, which you can use to check the status and updates of the report after it's been submitted. You won't be able to change anything, but you will be able to add additional details using the private case message board that is automatically created with a report.